Are you looking for a Customer Service positions that offers more responsibilities than just providing excellent customer service? Exciting! Then this opportunity might be something for you.
For one of our international clients – a British company that specializes in providing insurance solutions and support services to businesses across various industries – we are currently seeking for a German-speaking Operations Advisor to join their team in Amsterdam. In this role, you will play vital role in providing top-notch support to customers and clients as well as ensuring smooth claims resolution. Your focus will be on acting as a point of contact for customers and clients, respond to inquiries and questions, and communicating both internally and externally to coordinate tasks related claims resolution.
In this role, you will:
- Respond promptly and accurately to customer queries, and keeping detailed records
- Build strong relationships with stakeholders, both internally and externally
- Prioritize tasks to meet deadlines and handle complaints effectively, as well as provide support to team members when needed
- Gather documentation and evidence for claims investigations, and evaluate coverage and estimate losses
- Communicate claim status effectively with insurers and customers
- Coordinate repairs/replacements with suppliers and ensure compliance with regulations
For this role, we are searching for someone who:
- Has prior experience of working in a customer-facing position
- Is fluent in English and German
- Enjoys providing a positive and efficient customer experience
- Sees the solution rather than the problem and has a good eye for details
- Is available 40 hours/week and is open to come to the office 3 days/week
What's on table?
- Great onboarding training to be successful in the job
- Quarterly bonus scheme based on individual and company's performance
- 25 holiday days
- Full travel reimbursement
- Multinational and supportive environment with team initiatives and outings
Does it sound interesting? Feel free to apply or contact me for more information at [email protected]
Please note that we can only consider candidates who already reside and are eligible to work in the Netherlands