Our client in the pharmaceutical industry is urgently looking for a Customer Operations Specialist who has experience with SAP and thrives in fast-paced, process-driven environments.
Please note that this position is a temporary role for 6 months via Adams Recruitment, and we can only consider candidates who are available immediately due to the urgency.
Job Objective:
To ensure smooth and efficient customer operations by managing processes, enhancing customer satisfaction, and maintaining high standards of service delivery across assigned regions. The Customer Operations Specialist will oversee outsourced customer service activities, resolve operational issues, and drive improvements in key performance indicators, all while maintaining a strong customer-centric focus.
Key Responsibilities
- Oversee daily operations to ensure efficient and effective customer service across the EMEA region.
- Manage all order-to-cash activities, including but not limited to sales orders, credits, returns, backorders, invoicing, blocked orders for invoicing, and goods allocation.
- Ensure outbound shipping paperwork complies with regulatory and country-specific requirements (e.g., EUR1, CMR) and is supplied on time according to shipping and local needs.
- Coordinate with various departments to streamline processes and resolve customer issues promptly.
- Communicate with local commercial teams regarding specific customer requests or needs as required.
- Manage and mitigate the impact of supply chain disruptions, such as delays or shortages, by expediting transportation of goods via the Fast Track Process when necessary.
- Maintain accurate records to ensure regulatory compliance and support continuous improvement initiatives.
Who We Are Looking For
- Fluency in English (both written and spoken). Additional European languages are a plus.
- Minimum of 3–5 years of experience in a customer operations or similar role, ideally within the pharmaceutical, medical device, or life sciences industry.
- Experience with SAP is essential.
- Excellent communication and interpersonal skills, with the ability to liaise effectively across different departments and levels of the organization.
- High level of attention to detail and strong organizational skills.
- A team player with a proactive and solution-oriented mindset.
Way of Working
- This is a temporary role for 6 months, full-time (40 hours/week).
- Hybrid working model: You are expected to come to the Amsterdam office at least twice a week, with more frequent presence required during the initial training period.
What’s in it for You?
- An opportunity to work with a growing pharmaceutical company.
- Market-confirmed salary.
- International and dynamic work environment.
Could this be of interest? If so, apply directly or contact [email protected] for more information.