Multilingual Customer Service Recruitment in the Netherlands
We find customer service professionals who speak your customers’ languages. Whether you need one German-speaking specialist or a support team covering five markets, we handle the search from the first brief to the first day.
Common reasons clients work with us
Every team is different, but the conversations we have with hiring managers tend to start in one of these places.
Adding a new market or language to an existing team
Covering seasonal peaks or a product launch
Dealing with high turnover in the support team
Opening a European support hub in the Netherlands
Roles and languages
Every candidate we put forward speaks fluent English, and most roles we fill call for one or two other languages as well.
Need a language that isn’t listed? Ask us. Our network often reaches further than this.
• Customer service representatives and advisors
• Customer support specialists
• Order management and sales support
• After-sales specialists
• Technical and product support
• B2B account support
• Team leads and customer service managers
Benefits of working with Adams
Companies we have helped
“Adams’ determination to work with us was impressive. They have proven to be our number one recruitment agency, by presenting us with high-quality candidates in little time. Combined with their perfect communication style and knowledge of our company, this makes a successful partnership.”
– Tessa Schotman, Sr. HR Manager at Newell
Hiring customer service staff in the Netherlands: FAQ
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It depends on the language and the level of experience you need. For widely spoken languages such as English, German, French or Dutch, we can often share a shortlist within 3-5 working days. While languages that are less common in the Dutch market can take longer. We’ll give you an honest estimate at the briefing.
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For direct hires, our fee is a percentage of the annual salary, payable once your new hire starts. For temporary staff, you pay an hourly rate that covers salary, employer costs and our fee. For team builds, we agree a project price based on the number of roles.
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Temporary staff suit peaks, cover and situations where you’re not yet sure how many people you’ll need long term. Permanent hires suit your core team. Temp-to-perm lets you and the employee check the fit first. We’ll talk you through the options, including how Dutch employment rules affect each one.
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Our team is international, and between us we speak around 12 languages. In many cases, a consultant who speaks the candidate’s language holds part of the interview in it, so we hear for ourselves how well they communicate rather than relying on what the CV says. When none of us speaks the language, or the role calls for an advanced level, we might add a separate assessment.
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Yes. Check out our service page on building your first team in the Netherlands, or get in touch to talk through your options.
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Over nearly 30 years, Adams Multilingual Recruitment has built more than 100 customer service teams for international companies in the Netherlands.
We have recruited multilingual customer service professionals across a wide range of industries, from chemicals and technology to FMCG and fashion, and set up teams in locations including Amsterdam, Rotterdam, Utrecht, Breda and Tilburg.
Tell us about the multilingual team you’re building.
Share a few details about your project and we’ll get back to you within 2–3 hours on a working day. Prefer to talk? Call us on +31 (0)20 5800 340.