Customer Care Representative | English

Are you passionate about delivering exceptional customer experiences through thoughtful written communication? We are seeking a detail-oriented Customer Care Representative with strong relationship-building skills on behalf of our client, a prestigious children’s products brand!

Key Responsibilities:

• Provide personalized, relationship-focused responses to customer inquiries via email using ticketing management systems
• Build ongoing relationships with assigned customers across 90+ countries
• Take rotating responsibility for morning triage of urgent overnight requests (cancellations, address modifications, design changes)
• Demonstrate deep product knowledge and anticipate customer needs beyond stated questions
• Investigate shipping issues, including lost packages, customs delays, and delivery complications, and coordinate with logistics partners 
• Partner with the operations team on order fulfillment, inventory queries, and shipping coordination
• Forward customer product feedback and complaints to design, marketing, and PR departments

Qualifications & Skills:

• Excellent written English communication skills
• 1-2 years of experience in customer care or hospitality with direct customer interaction
• Exceptional interpersonal skills for building genuine connections through written communication
• Proactive thinking abilities to anticipate needs and provide thoughtful, personalized responses
• Advanced proficiency in Microsoft Office Suite, particularly Excel and PowerPoint
• Strong organizational capabilities and time management skills
• Professional reliability and ability to perform under pressure in fast-paced settings
• Demonstrated ability to work collaboratively within diverse, multicultural teams
• Meticulous attention to detail
• Experience in luxury goods, premium retail, or high-end hospitality sectors (highly preferred)
• Additional European language skills (highly preferred)
• Background in fashion, design, or lifestyle brands (highly preferred)
• Understanding of international shipping and customs procedures (highly preferred)

What We Offer:

• Salary range 2,600€ – 3,150€ gross per month, depending on experience
• 25 vacation days plus birthday leave
• Transportation allowance 
• Fresh organic fruit, MacBook, and iPhone provided
• Free parking available (if commuting by car)
• 7-month initial contract with a clear path to permanent placement based on performance
• Hybrid working model: 4 days office-based, 1 flexible work-from-home day
• Standard working hours 08:30-17:00, Monday-Friday (no evenings or weekends)
• Regular team dinners, social activities, and sports activities (yoga, volleyball)
• Annual team building events
• Cross-functional learning opportunities across departments
• Exposure to luxury brand operations and international business

Interested? Feel free to apply or contact me for more information at eduardo@adamsrecruitment.com

Please take into consideration that we can only consider applicants who are currently living in the Netherlands and who will NOT require a visa sponsorship now or in the future.