Customer Support Representative | French & English

Are you a French-speaking customer support professional looking for a role where quality matters more than ticket volume, and where you are trusted to think for yourself from day one? We are looking for a Customer Support Representative on behalf of our client, a mission-driven, sustainable mobility company headquartered in Amsterdam.

Key Responsibilities

Customer Support

• Handle inbound customer contacts in French and English across multiple channels: phone, email, WhatsApp, and in-app messaging
• Identify what each customer needs and guide them through the company's services, features, and basic technical issues
• Manage contacts efficiently within defined handling targets while keeping the tone warm, personal, and consistent
• Apply basic troubleshooting steps when automated alerts indicate a service issue, and escalate to an engineer when needed
• Log issues, recurring feedback, and feature requests accurately in internal systems to feed into continuous improvement
• Proactively flag patterns or process gaps and suggest practical improvements rather than waiting for direction

Cross-Team Collaboration

• Work with product, operations, and technical teams to resolve cases that require internal input or escalation
• Contribute to team projects and follow-up initiatives aimed at improving the overall customer experience
• Step in to support colleagues during busy periods and cover for one another when needed

Qualifications & Skills

• Full professional proficiency in French and in English
• Minimum 1 year of experience in a similar customer-facing role
• Comfortable handling customer contacts across phone, email, WhatsApp, and in-app channels
• Self-sufficient working style, able to stay productive without close day-to-day supervision
• Comfortable following structured processes while also recognising when something can be done better, and acting on it
• Team player, easy to work with, and reliable under pressure
• Experience with customer support platforms is highly preferred
• Background in sustainable mobility, or another technical product environment, is a plus

What We Offer

• €2600 – €2800 gross per month based on a 40-hour week, excluding 8% holiday allowance (pro-rated for 32-hour contracts)
• Flexible contract hours: 32 or 40 hours per week, evenly distributed across days
• Pension plan fully covered by the employer; no employee contribution required
• Daily vegetarian lunches, snacks, and drinks provided at the office
• Full travel reimbursement
• Hybrid working: minimum 2 days per week in the Amsterdam office; weekend shifts can be worked from home
• In-house availability hours run from 08:30 to 20:30, Monday to Sunday; shifts are assigned monthly based on submitted preferences
• Premium pay of 150% on Sundays and public holidays
• Year-round company events, an annual international team trip, and an all-company gathering
• Clear internal progression paths

 
Interested? Apply today!

Please note that we can only consider applicants who are currently based in the Netherlands and who will not require visa sponsorship now or in the future.