Are you an experienced account manager who knows how to build trust with (senior) stakeholders at large financial institutions? This is your chance to take full ownership of a substantial client portfolio and help shape the account management function as the business grows.
About the Company
Our client operates a supplier risk and compliance data platform used by financial institutions to manage their supplier relationships. The company works with blue-chip buyer organisations, helping them streamline compliance, governance and supplier onboarding through a shared industry platform. The business is in a growth phase, having recently expanded into new international markets, with further growth planned.
Role Overview
As Account Manager / Customer Success Manager, you will take ownership of a portfolio of around 20 accounts within the financial services sector. You will be the main point of contact for these clients, responsible for the health of the relationship, the successful onboarding of new suppliers, and ensuring the accounts get real value from the platform.
Key Responsibilities
- Manage a portfolio of approximately 20 accounts, acting as the primary relationship owner for each.
- Meet regularly with clients to provide business updates and ensure ongoing compliance and governance
- Oversee the onboarding of new suppliers into the platform following contract signature
- Conduct client visits in the Netherlands
- Manage supplier escalations and ensure a clear resolution process is in place with each buyer
- Develop and maintain account plans, including budget input and monthly progress reporting
- Analyse account data to produce actionable insights and reporting for clients and internal stakeholders
- Build relationships across all levels of the buyer organisation, from procurement managers to C-suite executives
- Represent the company at industry events to strengthen client relationships and brand visibility
- Deliver on-the job training to clients on platform functionality, focusing on benefits rather than just features
Qualifications & Skills
- Minimum 3 years of experience in account management with enterprise-level or corporate clients; 3 to 5 years is preferred.
- Experience in financial services or SaaS is a strong advantage
- Cross-border account management experience within Northern Europe is valued
- Comfortable in formal, client-facing settings, including meetings that may require business attire
- Fluent in Dutch and English is a must. Professional fluency in an additional Northern European language (German, a Nordic language, or French) is a plus.
- Outgoing, easygoing personality with strong composure and quick thinking in client-facing situations
- Comfortable engaging with stakeholders at all seniority levels, including C-suite executives, without being intimidated by senior titles
- Strong problem-solving skills and a professional, solution-oriented mindset
What's on Offer
- Base salary of 50,000 to 55,000 EUR gross per year, plus 8% holiday allowance
- Performance-based bonus of up to 20%, paid semi-annually, split evenly between personal objectives and company performance (eligible after 6 months of employment)
- 1-year direct contract to start with
- Full-time position, 40 hours per week
- Hybrid working model, with mandatory office presence on Monday and Tuesday and one additional day of your choosing between Wednesday and Friday.
- Monthly team social events, including dinners paired with activities such as bowling or laser gaming.
- A clear path to increased responsibility
- The opportunity to grow within an international, fast-growing organisation.
Interested? Looking forward to hearing from you!